[et_pb_section fb_built=”1″ admin_label=”Header” _builder_version=”4.20.0″ _module_preset=”default” background_color=”gcid-67960745-cc0c-4d73-b86b-ef2d6023be78″ custom_padding=”91px|||||” collapsed=”on” global_colors_info=”{%22gcid-67960745-cc0c-4d73-b86b-ef2d6023be78%22:%91%22background_color%22%93}”][et_pb_row column_structure=”3_5,2_5″ make_equal=”on” _builder_version=”4.20.0″ _module_preset=”default” custom_margin=”||0px||false|false” global_colors_info=”{}”][et_pb_column type=”3_5″ _builder_version=”4.20.0″ _module_preset=”default” custom_padding=”60px||60px||true|false” custom_padding_tablet=”0px||0px||true|false” custom_padding_phone=”0px||0px||true|false” custom_padding_last_edited=”on|tablet” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.8″ _module_preset=”_initial” text_font=”|600|||||||” text_text_color=”#000000″ text_font_size=”16px” text_line_height=”1.8em” hover_enabled=”0″ text_font_size_tablet=”15px” text_font_size_phone=”14px” text_font_size_last_edited=”on|desktop” global_colors_info=”{}” custom_padding=”||0px|||” sticky_enabled=”0″]<\/p>\n
1\ufe0f\u20e3 Refund Policy (Oakfield Rustic)
\nRefund & Returns Policy
\nAt Oakfield Rustic, every item is handcrafted from reclaimed timber, meaning each piece is unique and may include natural variations in colour, grain, knots, and texture. These characteristics are part of the product\u2019s design and are not considered defects.<\/p>\n
Eligibility for Refunds & Returns
\nWe offer refunds or replacements in the following situations:<\/p>\n
The item arrives damaged<\/p>\n
The item is faulty or not fit for purpose<\/p>\n
The item is significantly different from the description<\/p>\n
To request a return or refund, please contact us within 14 days of receiving your order.<\/p>\n
Non\u2011returnable Items
\nBecause our products are handmade to order, we cannot accept returns for:<\/p>\n
Custom\u2011made or personalised items<\/p>\n
Items that have been used, installed, or altered<\/p>\n
Normal variations in reclaimed timber (colour, grain, knots, texture)<\/p>\n
Reporting Damage
\nIf your item arrives damaged:<\/p>\n
Email us within 48 hours of delivery<\/p>\n
Include photos of the packaging and the item<\/p>\n
We will arrange a replacement or refund<\/p>\n
Return Process
\nIf a return is approved:<\/p>\n
Items must be returned in original condition<\/p>\n
Customers are responsible for return shipping unless the item is faulty<\/p>\n
Refunds are issued to the original payment method within 5\u20137 working days after inspection<\/p>\n
Contact
\nFor refund or return enquiries, please email us at:
\ninfo@oakfieldrustic.co.uk<\/p>\n
2\ufe0f\u20e3 Shipping Policy (Oakfield Rustic)
\nShipping & Delivery Policy
\nWe handcraft all Oakfield Rustic products to order. This means processing and delivery times may vary depending on the item.<\/p>\n
Processing Time
\nStandard handcrafted items: 7\u201314 days<\/p>\n
Larger furniture pieces: 14\u201328 days<\/p>\n
Event\u2011hire items: Available for local delivery or collection by arrangement<\/p>\n
Delivery Areas
\nWe currently deliver across the UK mainland.
\nLocal delivery is available in Brigg, Scunthorpe, Grimsby, and surrounding areas.<\/p>\n
Delivery Methods
\nDepending on the size of your order, delivery may be via:<\/p>\n
Standard courier<\/p>\n
Specialist oversized courier<\/p>\n
Local hand delivery (for large or fragile items)<\/p>\n
Delivery Costs
\nDelivery costs are calculated at checkout based on:<\/p>\n
Item size and weight<\/p>\n
Delivery location<\/p>\n
Courier availability<\/p>\n
Large or oversized items may require a specialist courier, which will be quoted separately if needed.<\/p>\n
Missed Deliveries
\nIf a delivery attempt fails due to incorrect address details or no one being available to receive the item, redelivery charges may apply.<\/p>\n
Event Hire Delivery
\nFor garden games and hire items:<\/p>\n
Delivery and collection times are agreed in advance<\/p>\n
Hire items must be returned in the same condition<\/p>\n
Damage or loss may incur additional charges<\/p>\n
Contact
\nFor shipping enquiries, please email:
\ninfo@oakfieldrustic.co.uk<\/p>\n
3\ufe0f\u20e3 Privacy Policy (Oakfield Rustic)
\nPrivacy Policy
\nOakfield Rustic is committed to protecting your privacy. This policy explains how we collect, use, and store your information when you visit our website or place an order.<\/p>\n
Information We Collect
\nWe may collect:<\/p>\n
Name<\/p>\n
Email address<\/p>\n
Phone number<\/p>\n
Billing and shipping address<\/p>\n
Order details<\/p>\n
Payment information (processed securely by our payment provider)<\/p>\n
Website usage data (via cookies)<\/p>\n
How We Use Your Information
\nWe use your information to:<\/p>\n
Process and deliver orders<\/p>\n
Communicate about your purchase<\/p>\n
Provide customer support<\/p>\n
Improve our website and services<\/p>\n
Comply with legal obligations<\/p>\n
We do not sell or share your personal information with third parties for marketing.<\/p>\n
Payment Security
\nAll payments are processed through secure third\u2011party providers. We do not store or have access to your full payment card details.<\/p>\n
Cookies
\nOur website uses cookies to:<\/p>\n
Improve browsing experience<\/p>\n
Analyse website traffic<\/p>\n
Support essential site functions<\/p>\n
You can disable cookies in your browser settings.<\/p>\n
Data Storage
\nWe store your information securely and only for as long as necessary to fulfil orders and meet legal requirements.<\/p>\n
Your Rights
\nYou have the right to:<\/p>\n
Request access to your data<\/p>\n
Request correction or deletion<\/p>\n
Withdraw consent for marketing communications<\/p>\n
To exercise these rights, contact us at:
\ninfo@oakfieldrustic.co.uk<\/p>\n
Contact
\nIf you have any questions about this policy, please email:
\ninfo@oakfieldrustic.co.uk<\/p>\n
[\/et_pb_text][\/et_pb_column][et_pb_column type=”2_5″ _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/oakfieldrustic.co.uk\/wp-content\/uploads\/2026\/02\/PXL_20250418_122644752-scaled.jpg” title_text=”PXL_20250418_122644752″ _builder_version=”4.27.5″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][et_pb_text _builder_version=”4.20.0″ _module_preset=”_initial” header_4_font=”Arial|700||on|||||” header_4_text_color=”#000000″ header_4_font_size=”14px” header_4_letter_spacing=”1px” header_4_line_height=”1.2em” custom_margin=”||0px||false|false” global_colors_info=”{}”]<\/p>\n
[\/et_pb_text][et_pb_text _builder_version=”4.27.4″ _module_preset=”_initial” text_font=”|600|||||||” text_text_color=”#000000″ text_font_size=”16px” text_line_height=”1.8em” link_text_color=”gcid-47173da4-1027-4848-aa03-dcf337566d0e” text_font_size_tablet=”15px” text_font_size_phone=”14px” text_font_size_last_edited=”on|desktop” global_colors_info=”{%22gcid-47173da4-1027-4848-aa03-dcf337566d0e%22:%91%22link_text_color%22%93}”]<\/p>\n
darrenscutt@btinternet.com<\/span><\/a><\/p>\n [\/et_pb_text][et_pb_text _builder_version=”4.20.0″ _module_preset=”_initial” header_4_font=”Arial|700||on|||||” header_4_text_color=”#000000″ header_4_font_size=”14px” header_4_letter_spacing=”1px” header_4_line_height=”1.2em” custom_margin=”||0px||false|false” locked=”off” global_colors_info=”{}”]<\/p>\n [\/et_pb_text][et_pb_text _builder_version=”4.27.4″ _module_preset=”_initial” text_font=”|600|||||||” text_text_color=”#000000″ text_font_size=”16px” text_line_height=”1.8em” link_text_color=”gcid-47173da4-1027-4848-aa03-dcf337566d0e” text_font_size_tablet=”15px” text_font_size_phone=”14px” text_font_size_last_edited=”on|desktop” locked=”off” global_colors_info=”{%22gcid-47173da4-1027-4848-aa03-dcf337566d0e%22:%91%22link_text_color%22%93}”]<\/p>\nPhone<\/h4>\n