1️⃣ Refund Policy (Oakfield Rustic)
Refund & Returns Policy
At Oakfield Rustic, every item is handcrafted from reclaimed timber, meaning each piece is unique and may include natural variations in colour, grain, knots, and texture. These characteristics are part of the product’s design and are not considered defects.

Eligibility for Refunds & Returns
We offer refunds or replacements in the following situations:

The item arrives damaged

The item is faulty or not fit for purpose

The item is significantly different from the description

To request a return or refund, please contact us within 14 days of receiving your order.

Non‑returnable Items
Because our products are handmade to order, we cannot accept returns for:

Custom‑made or personalised items

Items that have been used, installed, or altered

Normal variations in reclaimed timber (colour, grain, knots, texture)

Reporting Damage
If your item arrives damaged:

Email us within 48 hours of delivery

Include photos of the packaging and the item

We will arrange a replacement or refund

Return Process
If a return is approved:

Items must be returned in original condition

Customers are responsible for return shipping unless the item is faulty

Refunds are issued to the original payment method within 5–7 working days after inspection

Contact
For refund or return enquiries, please email us at:
info@oakfieldrustic.co.uk

2️⃣ Shipping Policy (Oakfield Rustic)
Shipping & Delivery Policy
We handcraft all Oakfield Rustic products to order. This means processing and delivery times may vary depending on the item.

Processing Time
Standard handcrafted items: 7–14 days

Larger furniture pieces: 14–28 days

Event‑hire items: Available for local delivery or collection by arrangement

Delivery Areas
We currently deliver across the UK mainland.
Local delivery is available in Brigg, Scunthorpe, Grimsby, and surrounding areas.

Delivery Methods
Depending on the size of your order, delivery may be via:

Standard courier

Specialist oversized courier

Local hand delivery (for large or fragile items)

Delivery Costs
Delivery costs are calculated at checkout based on:

Item size and weight

Delivery location

Courier availability

Large or oversized items may require a specialist courier, which will be quoted separately if needed.

Missed Deliveries
If a delivery attempt fails due to incorrect address details or no one being available to receive the item, redelivery charges may apply.

Event Hire Delivery
For garden games and hire items:

Delivery and collection times are agreed in advance

Hire items must be returned in the same condition

Damage or loss may incur additional charges

Contact
For shipping enquiries, please email:
info@oakfieldrustic.co.uk

3️⃣ Privacy Policy (Oakfield Rustic)
Privacy Policy
Oakfield Rustic is committed to protecting your privacy. This policy explains how we collect, use, and store your information when you visit our website or place an order.

Information We Collect
We may collect:

Name

Email address

Phone number

Billing and shipping address

Order details

Payment information (processed securely by our payment provider)

Website usage data (via cookies)

How We Use Your Information
We use your information to:

Process and deliver orders

Communicate about your purchase

Provide customer support

Improve our website and services

Comply with legal obligations

We do not sell or share your personal information with third parties for marketing.

Payment Security
All payments are processed through secure third‑party providers. We do not store or have access to your full payment card details.

Cookies
Our website uses cookies to:

Improve browsing experience

Analyse website traffic

Support essential site functions

You can disable cookies in your browser settings.

Data Storage
We store your information securely and only for as long as necessary to fulfil orders and meet legal requirements.

Your Rights
You have the right to:

Request access to your data

Request correction or deletion

Withdraw consent for marketing communications

To exercise these rights, contact us at:
info@oakfieldrustic.co.uk

Contact
If you have any questions about this policy, please email:
info@oakfieldrustic.co.uk